Support

Support

We realize that even the best technology can present occasional problems. For this reason we offer help to get you going again. This page is your initial self-help resource. If you’re still having trouble, please open a support ticket below and we’ll get back to you as soon as possible.

Click on the various tabs below to browse through our most common issues.

Logging In

Most of the issues we see can be resolved by making sure you’re logged in. Visit the login page or click on the blue login button at the top of any page.
loginpage
You can verify whether you’re logged in by visiting the My Account page. Does it show all your pertinent information? If it doesn’t or takes you back to the login page, you may not be logged in.
myaccountpage
But what happens if I can’t log in? Please use our Forgot Password page and you will be emailed instructions on how to reset your password.
forgotpassword

Billing / Memberships

We have made changes to improve your membership experience on this site. Below are some solutions to common problems.

Paid memberships have been eliminated. The site is completely free.

Webinar / Q&A / Meeting Forms

Having trouble filling out the form or can’t find the form to fill out?

In order to fill out one of the various interest forms found on this site, you must be logged in.

form

Still having trouble? Open A Support Ticket

We recommend you log in before submitting a ticket. You will then be able to manage your tickets and update them, as needed.

If you cannot log in, you can still submit a ticket. 🙂

Please provide as much information as possible. Fields marked with a red asterisk are required fields. Please provide any error messages you are receiving.




Forgot Password?  Click Here
Have ticket ID? Click Here to get ticket link

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How to Contact Us

info@communitybenefitconnect.org
Toll Free: 800.434.4633